May 21, 2007
Strap In and Prepare Yourselves
Our phone and internet connection has been crap for six months. We bought two new phones before we realized, "Hey, our DSL is compromised, too. Gee, do you think it's... the phone line?!"
For months, we've been saying that someone needs to call SBC and get the damn thing fixed. But we both had a different idea of who someone was. I thought it was Husband; he thought it was me. I think we were just waiting each other out, hoping the other would call and we wouldn't have to.
Why? Boy and girls, have you heard of a thing called Automated Phone Hell? Well, I'm here to tell you that such a thing does exist. I have been there and lived to tell the tale.
But the tale is very boring, so I won't tell you. Suffice to say, I tried four times to call, went through a different automated maze each time, and never got to talk to a live person.
Eventually, fate smiled upon me, and I was treated to a recorded message that told me I could file my complaint online!
Angels sang while I went through the hassle-free process on SBC's website. Of course, I had to do it on Mom and Dad's computer, which means I had to suffer through dial-up. But I have a lovely, new afghan to show for it, and the repair guy came out today.
God be praised, he was polite, knowledgable and efficient, and our connection is FIXED!
The point of all my babbling is this: I will be able to blog on a much more regular basis now. So will my friends and family start injuring themselves hilariously? I need some good material.
Thank you.