October 24, 2008

Pulling My Hair Out

In the final days of September, I backed out of my driveway and into my stepdaughter's car.

Yes, yes, get it all out of your system while I wait.

...

Better now? Good.

Her car is normally parked in her grandmother's garage while she's at college, but we'd just had some work done on it and hadn't taken it back over there, yet. In my defense, it was early morning, there was condensation on my windows, and I'm a total knob.

Luckily, all I did was scratch my fender and put out her tail light, so Husband let me off with nary a mocking! So on Oct. 6, I got on eBay and, using the Buy It Now option, ordered a replacement tail light.

I carefully checked the seller's feedback -- 99.8% positive -- and carefully read the entire listing. The seller asked that we send the following info: year the car was made, and whether it's a 2-door or a 4-door. So when I paid using PayPal, in the little message box provided, I wrote, "It's a 1992 2-door Honda Accord."

TWELVE DAYS LATER, there was no package on my front step, so I sent the following email:

Hi! I was just wondering if this item has been shipped, yet? Thanks!

Nuthin'.

THREE DAYS AFTER THAT, I sent another email:

This is the second email I'm sending to you. I paid for this item over 2 weeks ago and haven't yet received it. If I don't hear from you within 24 hours, I'm going to seek a refund through eBay and leave negative feedback.

Six years and over 1,000 eBay transactions have left me embittered. I don't fuck around anymore. You get one chance to please me. After that, you'd better come out waving a write flag and present my item on a satin pillow.

I received this email the next day:

relax please. this is the 3rd time i am writing to you. check your spam email. You never told us if you have a 2 door or 4 door tail light. please email me and let me know if you need a 2 DOOR OR 4DOOR. I will ship the same day. thanks

Can I just tell you that one of my favorite things in the whole world is being told to "Relax" by a man? Know what else I love? That he put it in all caps the second time -- "2 DOOR OR 4DOOR." I love being treated like a retard by someone lacking basic grammatical skills. So endearing.

My reply:

I sent that information with my PayPal payment. "It's a 1992 2-door Honda Accord." Hence my frustration because you have had the information for over two weeks now. Go check it. And I check my spam daily.

And I do check my spam daily. But my eBay emails go into a special eBay folder that I set up. Which is how I know that he's LYING.

I got this yesterday:

thanks will ship today

sorry

That's more like it. Except that it isn't.

Because today, TWO AND A HALF WEEKS after initial payment, I got this:

and this would be more then two emails sent to you, i need to know your year for your car. we sent you multiple emails with never any reply s.

Clearly, they have some sort of Mentally Challenged Work Program going on over there. I can only assume that more than one of the monkeys knows how to work the computer.

With a heavy sigh and a clenched jaw, I sent the following:

Apparently, there is more than one person there answering emails because I have already had this conversation with Seller Company.

AGAIN, I sent the info with my PayPal payment on Oct. 6. It read, "It's a 1992 2-door Honda Accord." Go check it.

I can only imagine what poorly-worded gibberish I will get in response tomorrow.

If this car ever gets fixed, it'll be a bonafide miracle.

Posted on October 24, 2008 09:33 PM

Comments

That's thoroughly, utterly disgusting. I can't imagine why they have 99.8% positive feedback with service like that.

My bet is that they'll be asking you what make it is tomorrow, and what model the following day. Why would they wreck their track record of not reading the information they were sent now?

Posted by: Homidus Corax Celticus at October 25, 2008 10:50 AM

OMG! I'm on the other end of this sort of EBAY disaster right now! We mailed a box with BMW motorcycle seats (a BIG ASS BOX) from Boise on 10.6 to VA. It went to Denver, and then Greensborough NC and then Bonneau SC WHERE IT WAS DELIVERED on 10.26. Of course, the dude in VA who bought the seats thinks we screwed him, and I can't find a single person at the Bonneau post office that I can understand well enough to have a productive conversation!!! Best of luck with the light!!

Posted by: elle at October 25, 2008 05:25 PM

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